+ Laura and Sachi Komai, Owners
+ 2 employees (Laura/Sachi) and one occasional assistant
+ Each works 6 days/week
+ Sachi wrote a business plan
+ Doors opened March 14, 2008
>> Think you're ready to open up a shop? Read on and find out what really goes on behind the register...
1. Name one thing that completely took you by surprise when you first opened the shop - something that neither biz, how-to books, small biz workshops or any "SCORE
People's reactions. No matter how much you read or study, it's hard to predict how your store will be received until the doors are open and people are coming in. We get everything from someone walking by and saying (loudly, I thought) "I give it 6 months," to people who are truly inspired by what we've brought together, who come in to work on projects at the craft table. It's easy to make snap decisions about who will be a good customer, but people are always surprising you, for bad and for good. We THOUGHT we had a good concept but we didn't really know until it was confirmed by our customers.
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